In a strong action highlighting concerns over passenger safety and hygiene, Indian Railways has imposed a fine of ₹10 lakh on IRCTC after a worm was reportedly found in food served onboard a Vande Bharat Express train.
The incident occurred on the Patna–Tatanagar Vande Bharat Express on March 15, following a complaint filed by a passenger.
Action Taken by Railways
Based on the complaint and subsequent investigation:
- ₹10 lakh fine imposed on IRCTC
- ₹50 lakh penalty on the private catering contractor
- Contract of the catering company cancelled
Officials described the move as part of a “zero tolerance policy towards food safety lapses.”
What Happened?
- A passenger travelling on the train reported finding a worm in the served meal
- The complaint was formally registered with railway authorities
- An inquiry was initiated immediately
The findings confirmed serious lapses in food quality and hygiene standards.
Official Statements
Railway officials stated:
“Passenger safety and hygiene are non-negotiable. Strict action will be taken against any lapse.”
“Service providers must maintain the highest quality standards, especially in premium trains like Vande Bharat.”
IRCTC sources indicated that internal reviews have also been initiated to prevent recurrence.
About the Train
The Patna–Tatanagar Vande Bharat Express is part of India’s premium semi-high-speed train network, known for:
- Modern facilities
- Onboard catering services
- High standards of passenger comfort
Incidents like this raise concerns about maintaining those standards.
Accountability of Contractors
Railways clarified that:
- The catering service was handled by a third-party contractor
- Strict penalties are imposed when contractors fail to meet standards
- Contract termination ensures accountability
Conclusion
The penalty imposed on IRCTC and the contractor reflects Indian Railways’ strict stance on food safety. The incident serves as a warning to service providers to maintain hygiene and quality, especially in premium services like Vande Bharat Express.
